Sarlinson Christian
Technical CS & Onboarding Leader
Education
Bachelor of Business Administration (2026)
DY Patil University
General Nursing Midwifery (2017)
GCS Medical College
"Keep feeding the fire, even when the smoke convinces you it's dying."
Clinical-to-Technical Growth
How nursing principles fuel onboarding velocity & AI adoption in healthcare SaaS.
"You'll never know if you're lost until you start walking."
Senior Technical Customer Success Manager
@ SeekThemScaling Enterprise Health-Tech Accounts
- Led end-to-end onboarding and implementation of 75+ customer accounts, achieving a 98% onboarding completion rate.
- Created, iterated, validated, and optimized customer success processes, improving rollout consistency by 46%.
- Analysed product usage, adoption metrics, and AI feature engagement, producing reports that increased platform utilization by 38%.
Senior Product Deployment Analyst
@ Meditab SoftwareClinical Training & Onboarding Expansion
- Delivered engaging, hands-on product training for 500+ clinicians and practice managers, increasing adoption by 22%.
- Collaborated cross-functionally to resolve onboarding challenges, reducing implementation timelines by 35% and raising CSAT to 93%.
- Built onboarding playbooks and standard operating procedures from scratch, decreasing onboarding effort by 40%.
- Contributed to a 30% year-over-year customer growth rate through post-sales engagement and strategic account reviews.
Interface Analyst
@ Meditab SoftwareAI Product Adoption & Utilization
- Championed customer adoption of innovative AI tooling by demonstrating workflow improvements and patient care benefits.
- Increased AI feature utilization by 55% while successfully reducing user support requests by 31%.
Virtual Administrative Assistant
@ DrCatalystWorkflow Optimization & Operational Support
- Optimized data preparation workflows and streamlined inter-departmental communication.
- Eliminated operational and administrative bottlenecks by 20% to support smoother client activities.
Clinical Nurse (General Nursing Midwifery)
@ GCS Medical CollegeClinical Foundations of Patient Care
- Acquired clinical workflow mastery and patient care methodologies.
- Developed deep understanding of healthcare operations and clinical needs that now drive successful healthcare tech adoption.
Healthcare AI Platform Implementation
AI-Driven Health Platform — DecodeDx
-25% User Drop-OffTranslated complex clinical workflow insights gathered from hands-on healthcare operations directly into product redesign requirements for an early-stage AI health diagnostics platform. Successfully streamlined interface workflows and reduced user drop-off during onboarding cycles by 25%.
