About & Experience
The career journey and deep technical evolution driving my customer success frameworks.
Sarlinson Christian
Technical CS & Onboarding Leader
Education
Bachelor of Business Administration (2026)
DY Patil University
General Nursing Midwifery (2017)
GCS Medical College
Resume
Download a formal, printable PDF copy of my resume outlining my complete career trajectory and key achievements.
Download PDF"Keep feeding the fire, even when the smoke convinces you it's dying."
Clinical-to-Technical Growth
"You'll never know if you're lost until you start walking."
Senior Technical Customer Success Manager
@ SeekThemScaling Enterprise Health-Tech Accounts
- Identified expansion and renewal risks across a key client account and defined mitigation strategies that reduced early-stage issues by 10% and increased product development efficiency by 15%.
- Delivered targeted training and optimisation sessions for two B2B clients to boost product adoption, improving overall performance metrics by 12% and reducing operational roadblocks by 25%.
- Led Net Revenue Retention (NRR) strategy for a $300K ARR segment, designing playbooks for risk and growth, and elevating NRR from 108% to 122% over four quarters.
Senior Product Deployment Analyst
@ Meditab SoftwareClinical Training & Onboarding Expansion
- Created project plans and scope documents for an upgrade automation initiative, coordinating delivery and training to ease system upgrades by 40%.
- Streamlined the training process through proactive communication and tailored sessions, improving training efficiency by 15% and reducing confusion during go-live.
- Designed Customer Success playbooks and account planning frameworks that reduced strategic account review preparation time by 38% across the department.
- Championed Voice of Customer programs across a $2.0M ARR base, consolidating feedback into Product insights that drove three major releases and a 12-point NPS improvement.
Interface Analyst
@ Meditab SoftwareAI Product Adoption & Utilization
- Championed customer adoption of innovative AI tooling by demonstrating workflow improvements and patient care benefits.
- Increased AI feature utilization by 55% while successfully reducing user support requests by 31%.
Healthcare AI Platform Implementation
AI-Driven Health Platform — DecodeDx
-25% User Drop-OffTranslated complex clinical workflow insights gathered from hands-on healthcare operations directly into product redesign requirements for an early-stage AI health diagnostics platform. Successfully streamlined interface workflows and reduced user drop-off during onboarding cycles by 25%.
